Threat and Error Management (TEM)

Threat and Error Management (TEM) is being implemented by operators throughout the world. This course is designed to train those who wish to develop a TEM program within their own organizations. Taught by a leader in TEM development, this course provides an applied, practical approach to explaining TEM principles. Attendees will gain sufficient knowledge to implement a TEM program.

The course begins with an introduction to “threats,” which are conditions that increase operational complexity and if not handled properly, can decrease safety margins. Flight operations examples include black hole non-precision approaches, white out conditions and low light conditions, icing, improper use of automation, weather, terrain, mechanical malfunctions and distractions. Maintenance examples are fatigue, poor lighting, unclear work directives, time pressures and uncompleted work that is handed over to another shift. Examples pertaining to cabin crew members are cabin fires — both hidden and overt, command interruptions, disruptive passengers, rushing and malfunctioning cabin equipment.

Objectives: To provide class participants with sufficient knowledge to develop a TEM program within their respective organizations. To provide participants with the knowledge to effectively add TEM to an organization’s Safety Management System.

Who Should Attend: This course has been designed to appeal to those who are responsible for developing a Threat and Error Management program and/or a Line Operation Safety Audit program within their organization. It will also provide a detailed understanding of TEM to those who wish to improve their professional skills through greater knowledge of TEM and LOSA.